As the sole UX Researcher, I work with CXO closely to establish the UXR practice and scope including:
• Managing usability sessions.
• Building qualitative assets.
• Collaborating with Analytics, CXO.
• Planning and Budgeting.
• Facilitating ideation.
• Synthesizing qualitative with quantitative data.
• Generating hypothesis, prioritizing initiatives.
As a team of 3 UX Designers, we worked in Agile Pods (Product Owners, Dev, Ops, Business, Design) to reimagine and build PWM software including: set-up & changing accounts, ops task management tool, and metrics dashboards.
I designed for complex use cases. From brainstorming ideas to launch, I delivered: pixel perfect screens, dynamic flows, style guide & toolkit elements, responsive templates.
Our users, savvy PWM's, valued quick access to nested structures of accounts, customizable metric dashboards, and editable forms.
Usability feedback, contextual inquiry, and subject matter experts informed design decisions and user stories.
UXR gave voice to public and staff within an esoteric government bureaucracy.
UX Research post-launch strategy, execution, writing and running user feedback: screener surveys, questionnaires, usability, interviews, and focus groups. Analysis led to specific DOE internal Deliverables and proposed methods for iterative cycles.
UX Research Post Launch strategy and execution, writing and running User Feedback sessions involving Usability, Interviews, and Group Sessions. Analysis led to specific DOE internal Deliverables and proposed methods for iterative cycles in order to prioritize the users within a government bureaucracy.
We worked closely with Dev Team to build dashboard that included Floating Action Button and other challenging elements.
The dashboard combines project planning and the logistics of manufacturing; we built progressive forms for 7-stage process for each part, an overview of all the parts.
Design with Development
Working closely with Dev Team to build a visualization of complex 7 stage process for each part and an overview of all the parts, combining project planning and the logistics of manufacturing.
Democratizing Innovation is Inventaprint's vision. They offer a workspace for inventors/innovators to communicate and plan to manufacture and manifest their multi-part physical products.
We designed for dashboard for project overviews and tracking of parts. We added more communication tools and resources for first time users.
Connecting travelers to locals; how do we participate in understanding different cultures? Do we welcome new people to our home?
Validated the prevailing desire to meet with locals while traveling, connecting through shared interests.
Identified target users' habits and needs. Leading to a redesigned product offered a more understandable onboarding.
Designed sequenced search and matching filter that felt more secure and specific to travelers' and hosts' interests, rather than a swiping model.
Case Studies and Other Projects
MUJI, case study
Evoking the In-Store Experience
Responsive Web from Desktop to Mobile
MUJI, case study
Evoking the In-Store Experience, Responsive Web from Desktop to Mobile
Brought Etsy back to it's roots of hand-made products through "customize" feature. Incorporated a new customize badge for buyers to identify products. Took a 13-screen process of listing a product down to 3 screens. Gave the seller and buyer more intuitive communication and up front specifications within product listing.
Wikipedia, case study
Proposal, Proof of Concept, UX Research and Design
Transforming Wikipedia into quick courses. Tailored Learning through crowd-sourced content. Another way to contribute to Wikipedia knowlege base. Follow the core values of Wikipedia to create a new intelligent course strucutured for personalized learning.
How might we decrease the amount of edible food thrown in landfills everyday and encourage composting and donation? Use service design models to test paper prototype an app that provides access to composting and donation services.