How do we use technology?

How do we use technology?

I ask questions to discover human behavior and advocate for human needs in the process of designing immersive experiences, tactile objects and social interactions.

Check out my latest work...

I ask questions to discover human behavior and advocate for their needs in the process of designing immersive experiences, tactile objects, and social interactions.

Check out some of my work...

American Express, InRhythm

American Express, InRhythm

Senior User Experience Researcher and Strategist
Managing UX Research and Integration

Global Website Business and Consumer | Web and Mobile

Senior User Experience Researcher & Strategist on Global Shop Business and Consumer | Web and Mobile

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Agile sprints, strategic planning, facilitating design studio, synthesizing qualitative and quantitative information.

Integration of UX research insights across teams on global digital acquisition.

People seek clarity and transparency in their digital financial experiences.

Establishing UX research best practices, managing usability testing, qualitative assets, and collaborating with Analytics teams, and CXO.

Goldman Sachs, Publcis Sapient

Goldman Sachs, Sapient Publicis

Senior User Experience Designer Interaction and Product Design
UX Interaction Design and Strategy on Complex Screens & Flows
Private Wealth Management Enterprise Software | Web Application

UX Interaction Design and Strategy on Complex Screens & Flows
Private Wealth Management Enterprise Software | Web Application

Goldman-sachs-logo

Designing for complexity ideation to launch: pixel perfect screens, dynamic flows, style guide & toolkit elements, responsive templates.

Working within pods & Agile Sprints with Dev, Ops, Business teams focused on user stories we reimagined and built PWM software including: setting up & changing accounts, cross-team task management, and metrics dashboards.

Financial internal partners value quick access to the complexity of accounts, metrics and forms. 

Usability feedback and contextual inquiry with subject matter experts informed decisions on components and user flows.

User Experience Researcher and Accessibility Specialist
Accessibility: QA WCAG 2.0 Level AA, UX Design and Research post-launch Interations
Launch New Websites and Intranet

NYCDOE

Team: NYC DOE Division of Instructional and Informational Technology 

Launch the New Websites and Intranet meeting WCAG and 508 standards: QA'ed external facing and internal websites and documents for launch. Adjusting Information Architecture, Content Development, and Copywriting for Usability.

Team: NYC DOE Division of Instructional and Informational Technology 

Launch the New Websites and Intranet meeting WCAG and 508 standards: QA'ed external facing and internal websites and documents for launch. Adjusting Information Architecture, Content Development, and Copywriting for Usability.

UX Research Post Launch strategy and execution, writing and running User Feedback sessions involving Usability, Interviews, and Group Sessions. Analysis led to specific DOE internal Deliverables and proposed methods for iterative cycles in order to prioritize the users within a government bureaucracy. 

UX Research Post Launch strategy and execution, writing and running User Feedback sessions involving Usability, Interviews, and Group Sessions. Analysis led to specific DOE internal Deliverables and proposed methods for iterative cycles in order to prioritize the users within a government bureaucracy. 

Inventaprint

User Experience Designer and Researcher
UX Design for Dashboard and Workflow Redesign
BtoB and BtoC Web Application

UX Design for Dashboard and Workflow Redesign
BtoB and BtoC Web Application

Design with Development
Working closely with Dev Team to build a visualization of complex 7 stage process for each part and an overview of all the parts, combining project planning and the logistics of manufacturing.

Design with Development
Working closely with Dev Team to build a visualization of complex 7 stage process for each part and an overview of all the parts, combining project planning and the logistics of manufacturing.


Democratizing Innovation
Inventaprint offers a workspace for inventors/innovators to communicate and plan to manufacture and manifest their multi-part physical products. We tailored the design for overviews and intuitive communication and understanding for first time users. 

User Experience Designer and Researcher
Validating Business Model and Minimum Viable Product

iOS Mobile App

UX Design of Minimal Viable Product and Validating Business Model
iOS Mobile App

Connecting travelers to locals; how do we participate in understanding different cultures? Do we welcome new people to our home?

Validated the prevailing desire to meet with locals while traveling, connecting through shared interests.

Identified target users' habits and needs. Leading to a redesigned product offered a more understandable onboarding.

Designed sequenced search and matching filter that felt more secure and specific to travelers' and hosts' interests, rather than a swiping model.

Case Studies

 

Case Studies and Other Projects

MUJI, case study
Evoking the In-Store Experience
Responsive Web from Desktop to Mobile

MUJI, case study
Evoking the In-Store Experience, Responsive Web from Desktop to Mobile

muji

Etsy, case study
Feature Integration for Seller and Buyer
iOS app

EtsySilver

Brought Etsy back to it's roots of hand-made products through "customize" feature. Incorporated a new customize badge for buyers to identify products. Took a 13-screen process of listing a product down to 3 screens. Gave the seller and buyer more intuitive communication and up front specifications within product listing.

Wikipedia, case study
Proposal, Proof of Concept, UX Research and Design
Mobile App

Transforming Wikipedia into quick courses. Tailored Learning through crowd-sourced content. Another way to contribute to Wikipedia knowlege base. Follow the core values of Wikipedia to create a new intelligent course strucutured for personalized learning.

Edible, self-initiated project
Considering a system for food redistribution, Concept, Research, to Wireframes

How might we decrease the amount of edible food thrown in landfills everyday and encourage composting and donation? Use service design models to test paper prototype an app that provides access to composting and donation services.