Hi, I'm Evelyn.

Welcome to my portfolio.

 

   

Hi, I'm Evelyn.

Welcome to my portfolio.

I discover human behavior and advocate for human needs in the process of designing immersive experiences, tactile objects, and social interactions.

 

Check out my latest work.

American Express, InRhythm

Senior User Experience Researcher and Strategist
Managed and Integrated UXR into Agile

Global Digital Acquisition Business and Consumer | Web and Mobile

Senior User Experience Researcher and Strategist
Managed and Integrated UXR into Agile

Global Digital Acquisition Business and Consumer | Web and Mobile

AXP_BlueBoxLogo_EXTRALARGEscale_RGB_DIGITAL_1600x1600

As the sole UX Researcher, I work with CXO closely to establish the UXR practice and scope including:
•  Managing usability sessions.
•  Building qualitative assets.
•  Collaborating with Analytics, CXO.
•  Planning and Budgeting.

•  Facilitating ideation.
•  Synthesizing qualitative with quantitative data.
•  Generating hypothesis, prioritizing initiatives.

Goldman Sachs, Sapient Publicis

Senior User Experience Designer Interaction and Product Design
Idea --> Launch Complex Screens & Multifaceted Flows
Private Wealth Management Enterprise Software | Web Application

UX Interaction Design and Strategy on Complex Screens & Flows
Private Wealth Management Enterprise Software | Web Application

Goldman-sachs-logo

As a team of 3 UX Designers, we worked in Agile Pods (Product Owners, Dev, Ops, Business, Design) to reimagine and build PWM software including: set-up & changing accounts, ops task management tool, and metrics dashboards.

I designed for complex use cases. From brainstorming ideas to launch, I delivered: pixel perfect screens, dynamic flows, style guide & toolkit elements, responsive templates.

 

 

Our users, savvy PWM's, valued quick access to nested structures of accounts, customizable metric dashboards, and editable forms. 

Usability feedback, contextual inquiry, and subject matter experts informed design decisions and user stories.

User Experience Researcher and Accessibility Specialist
WCAG 2.0 Level AA and post-launch research
Launch Websites and Intranet--> Research Recommendations and Iterations

User Experience Researcher and Accessibility Specialist
QA WCAG 2.0 Level AA, UX Design and Research post-launch Interations
Launch New Websites and Intranet

NYCDOE

Within NYC DOE Division of Instructional and Informational Technology, we QA'ed thousands of pages and documents,  adjusting information architecture, content development, and copywriting for usability.

Team: NYC DOE Division of Instructional and Informational Technology 

Launch the New Websites and Intranet meeting WCAG and 508 standards: QA'ed external facing and internal websites and documents for launch. Adjusting Information Architecture, Content Development, and Copywriting for Usability.

UXR gave voice to public and staff within an esoteric government bureaucracy. 

UX Research post-launch strategy, execution, writing and running user feedback: screener surveys, questionnaires, usability, interviews, and focus groups. Analysis led to specific DOE internal Deliverables and proposed methods for iterative cycles.

UX Research Post Launch strategy and execution, writing and running User Feedback sessions involving Usability, Interviews, and Group Sessions. Analysis led to specific DOE internal Deliverables and proposed methods for iterative cycles in order to prioritize the users within a government bureaucracy. 

User Experience Designer and Researcher
Dashboard and Workflow Redesign
Business to Business & Business to Customer Web Application

UX Design for Dashboard and Workflow Redesign
BtoB and BtoC Web Application

We worked closely with Dev Team to build dashboard that included Floating Action Button and other challenging elements.

The dashboard combines project planning and the logistics of manufacturing; we built progressive forms for 7-stage process for each part, an overview of all the parts.

Design with Development
Working closely with Dev Team to build a visualization of complex 7 stage process for each part and an overview of all the parts, combining project planning and the logistics of manufacturing.


Democratizing Innovation is Inventaprint's vision. They offer a workspace for inventors/innovators to communicate and plan to manufacture and manifest their multi-part physical products.

We designed for dashboard for project overviews and tracking of parts. We added more communication tools and resources for first time users. 

User Experience Designer and Researcher
Validating Business Model and Minimum Viable Product

iOS Mobile App

UX Design of Minimal Viable Product and Validating Business Model
iOS Mobile App

Connecting travelers to locals; how do we participate in understanding different cultures? Do we welcome new people to our home?

Validated the prevailing desire to meet with locals while traveling, connecting through shared interests.

Identified target users' habits and needs. Leading to a redesigned product offered a more understandable onboarding.

Designed sequenced search and matching filter that felt more secure and specific to travelers' and hosts' interests, rather than a swiping model.

Case Studies and Other Projects

 

MUJI, case study
Evoking the In-Store Experience
Responsive Web from Desktop to Mobile

MUJI, case study
Evoking the In-Store Experience, Responsive Web from Desktop to Mobile

muji

Etsy, case study
Feature Integration for Seller and Buyer
iOS app

EtsySilver

Brought Etsy back to it's roots of hand-made products through "customize" feature. Incorporated a new customize badge for buyers to identify products. Took a 13-screen process of listing a product down to 3 screens. Gave the seller and buyer more intuitive communication and up front specifications within product listing.

Wikipedia, case study
Proposal, Proof of Concept, UX Research and Design
Mobile App

Transforming Wikipedia into quick courses. Tailored Learning through crowd-sourced content. Another way to contribute to Wikipedia knowlege base. Follow the core values of Wikipedia to create a new intelligent course strucutured for personalized learning.

Edible, self-initiated project
Considering a system for food redistribution, Concept, Research, to Wireframes

How might we decrease the amount of edible food thrown in landfills everyday and encourage composting and donation? Use service design models to test paper prototype an app that provides access to composting and donation services.